Frequently Asked Questions

Q: How do I know this is a legitimate opportunity?

A: Unfortunately, there are many scams that exist in the virtual work-from-home space. Arise, on the other hand, is a legitimate work-from-home opportunity which is evidenced by the tens of thousands of small businesses and their agents who have enjoyed providing services to Arise for decades.

Arise is recognized as an industry leader and we have been featured on several national news segments including Good Morning America, Bloomberg, Fox News, CNN and the TODAY Show, just to name a few. We have also been recognized by the White House for leading virtual job creation in the U.S and have won many awards including Outstanding Minority Business of the Year, Business Intelligence Groups 2013 Green Company of the Year and Call Center Magazine Product of the Year Award.

In addition to the aforementioned recognitions, Arise is a Better Business Bureau (BBB) accredited business with an A+ rating, since 2005.

Review our rating with the Better Business Bureau here.

Q: Do I have to be a legal resident of the United States and age 18 or older?

A: Independent Virtual Solutions and Arise requires that all individuals seeking to become Arise Certified Professionals legally reside in the United States and are 18 years or older, if they are servicing customers based in the United States. (Currently Arise is not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon & Wisconsin)

Q: Why do we have to pay for training?

A: As an independent contractor, you are basically your own boss and decide when to work and which client you want to work for. You have the luxury of working at home and making your own schedule rather than being told when to be to work and other costs associated with being an employee. Just like beauticians, barbers, and others have to pay a booth rental, you have to pay to start your own "business."

Q: Can I work more than one client?

A: Yes, you can work up to three as long as you meet the weekly requirements.

Q: What is an IBO?

A: IBO stands for Independent Business Owner. An Independent Business Owner is simply a person who owns an incorporated entity (for example, a Limited Liability Company) and operates their business through it.

What is a CSP?

A: CSP stands for Client Support Professional. What that means is an individual who has gone through the initial assessment steps and who has successfully completed the CSP101 Basic Certification program. Once an individual has CSP Certification it means they are ready to select a client that has current openings available.

Q: Can I move to a different location or State and still service Arise?

A: One of the benefits of working at home is that you can service clients in any environment that continues to meet our home office requirements and equipment standards.

Q: How long will it take before I can begin earning money with Arise?

A: The Admissions process can be completed in as little as three to five days! Certification courses required to service a particular client can take between two days and several weeks to complete. Once you select a client and obtained the certifications, you are then eligible to begin earning income by servicing that client. You can begin working from home and earning REAL money in as little as 21 days.

Q: What experience do I need?

A: Agents tend to have a combination of a clear speaking manner with a self-motivated desire for good customer service. Candidates need to be computer literate.

The Admissions process includes online assessments as well as live telephone assessments to establish suitability of the candidate.

Q: Why is a background check required?

A: The background check is mandatory as Arise and its clients have high integrity standards.

Please Note: Most traffic violations do not constitute a disqualifying event. Some clients have more stringent standards for people servicing their particular account.

Q: What are the costs for getting started?

A: All fees are paid directly to Arise Virtual Solutions and consist of the following:

National Background Check is Free!

Q: How many hours do I have to work?

A: You can work as many hours as you would like. There is a minimum of 15 hours per week required under the terms of the Statement of Work (SOW) on most client applications. The hours available for a specific client will be outlined on the Info tab of the client.

Q: What type of telephone system do I need to work with Arise?

A: When working with Arise you will need a landline telephone dedicated to receiving Arise incoming calls with no add-on features (no call waiting, no call forwarding, no voicemail//answering services, no fax services). Depending on client long distance telephone service is not required.

Arise has updated the technology requirements to allow the use of VOIP (Voice Over IP) phone lines while servicing. It is currently allowed for most clients.

Q: Can I use my laptop to service Arise clients?

A: Yes. You can use your laptop to service Arise clients as long as your laptop meets the minimum computer requirements. Remember: some clients may not offer any wireless connections at any time to provide service with Arise and its clients. Your laptop must be hard-wired to a supported Internet connection.

A complete list of hardware, including computer and telephone information, can be found in the on Info tab for the client you select.

Q: What type of services will I be providing for Independent Virtual Solutions and Arise clients?

A: Clients offer a wide variety of programs that you can certify your home business for. Client services are not limited to just taking or making calls, your business can also choose to provide email, chat or technical support to our Clients. Our inbound call types may include any or a combination of the following: sales, customer service, chat and technical support.

Q: How much money can I make in a partnership with Independent Virtual Solutions?

A: Depending on the amount of hours agents work and the clients agents contract with, some earn as much as $1,500.00 biweekly while others earn $500.00 biweekly. Earnings will fluctuate depending on the amount of hours you are servicing. Service revenue varies by client with three payment types: per call, per productive service minute or per staffed hour. Generally adding up to $8 - $18+ per hour. Some clients offer sales and incentive bonuses.

Q:What fees will I have to pay Independent Virtual Solutions to service under your corporation?

A: Our service fee is $30 per service period. You are also responsible for the Arise bi-monthly service fee of $19.75. Arise deposits IB (Independent Business) payments (such as Independent Virtual Solutions) into the IBO account. Independent Contractors servicing under Independent Virtual Solutions will receive revenue via electronic payments no later than the 15th and last day of each month.

Q:Why does Independent Virtual Solutions charge a service fee?

A: Independent Virtual Solutions has to cover business management costs. Our low service fee allows us to provide you with support during all phases of your certification process and during the course of our ongoing working relationship, continuing education, accounting, revenue disbursement services and offers you the opportunity to service clients without having to incorporate.

Q: Why does Arise charge Independent Businesses a semi-monthly service fee?

A: The ARISE® service fee is charged for the infrastructure that Arise provides, including the ARISE® 24-Hour Client Technical Support Help Desk and STARMATIC® scheduling system and WILLOW® accounting services. The semi-monthly service fee by Arise is currently $19.75 and is deducted twice a month from your Virtual Services Corporation Service Fees for each servicing Virtual Service Corporation Independent Contractor. No Virtual Services Corporation is charged the fee until the first invoice period after it begins providing customer interaction services to its first client.

Q: Are we responsible for our own taxes, or is this handled automatically?

A: As an Independent Contractor you are responsible for your own taxes as well as any employment taxes. Please remember, you are NOT an employee. You will receive a Form 1099. Many of your expenses are tax deductible. Please consult with your accountant or tax professional.

Q: How long before I can start servicing Arise clients?

A: Once you have completed all the admissions steps, your next step will be to enroll in a client certification course of your choice. Courses may take between two to six weeks depending on the client selected.

Q: Can I have another job or contract with another company while I provide services for Arise clients?

A: Absolutely! As an Independent Contractor you have the freedom to work for other companies while you provide services to Arise Clients. However, we do expect our Independent Contractors to honor their scheduled commitments to our clients and meet all performance standards. You are an independent contractor, not an employee and you are not under the direct control of Independent Virtual Solutions.

Q: Will I receive payment for the time I spend in the client certification courses?

A: Arise and Independent Virtual Solutions do not compensate for the time spent in client certification course as it considers that the knowledge obtained while attending the certification course will contribute in making your business successful. In some cases, certification bonuses are offered for Client Service Professionals that complete the certification course and service their selected client.

Q: How do I switch to IVS from another IBO?

A: If you want to change your IBO, you will need to contact your current IBO and ask to be dropped. Once you are dropped you can join Independent Virtual Solutions. Login to your portal and simply click on the link that says Join an Arise-affiliated corporation. Now enter the IVS EIN 822887375.